GBHQ is committed to making sure your experience with us is rewarding and rad. In the coming months we will launch our online store and you will be able to purchase a range of products from us.

Should your purchase with us be not quite right, then you are welcome to send it back for an exchange or refund. If you wish to discuss your issue prior to sending back your stuff then please email us at service@gravitybike.com.au.

Returns & Exchanges policy

- Returns must be within 28 days of purchase
- Original freight fees are not refundable
- Exchanges and refunds are only available for products from our online shop and do not include bikes.

Freight Charges

Within Australia
- Items are returned to us at your expense.
- Exchange of purchases over $50 are sent back to you at our expense.
- For exchange of purchases under $50 please include with your return a pre-paid self-addressed Express Post satchel of suitable size.

International
- Freight in both directions is at your expense.

Returns & Exchanges procedure

To return your product please repackage it to prevent transit damage and send to:

Gravitybike HQ
Attention: Online returns
35a/91 Moreland Street
Footscray, Victoria
Australia 3011

Please include a copy of the original invoice and a note explaining what you would like to do. Please consider insured postage back to GBHQ as we are not liable for lost return parcels. Please contact service@gravitybike.com.au for more information.